Remote support means we can access your computer (with yor permission) to remotely diagnose and fix any issues there and then. This provides us with a fantistic way to resolve IT issues quickly and effectively, there and then, without having to wait hours or days to get the problem fixed.
Remote support enables us to login to your machine quickly and securely and correct issues there and then, with the minimum of impact to your business.
How does it work? We send you an invite either while on the phone or during, online chat, or e-mail, which contains a link to instantly open the support session. From here, we are able to remotely view and control your computer to solve the problem just as though we were sitting at your desk.
For contracted customers, you can even permit us to perform out-of-hours remote support using the unattended support option to the remote assistance. This means that should you desire, we can administer your PC without you even needing to be there.
Of course, sometimes issues cannot be fixed remotely, and that's why we also offer on-site support as well.