Microsoft CRM
Customer Relationship Management (CRM) is an integrated information system that is used to plan, schedule and control the pre-sales and post-sales activities in an organization.
The clear objective for CRM is to enable a customer to interact with a company through various means including the Web, telephone, fax, e-mail and snail mail and receive a consistent level of quality service. The integration of all activities means that an order placed by phone can be tracked on the Web and vice versa. Microsoft CRM is a market leading system in this area, and webtechy.co.uk have considerable experience with configuring and deploying this product.
webtechy.co.uk can help you provide such as solution to your customers, and have already done so for a number of customers who have seen the clear benefits of being able to keep the customer informed.
Remember, CRM doesn't have to be expensive. To begin with simple solutions can be built that harness the power of mailing lists for example. Once the core components have been constructed, your CRM information system can be continually modified and extended to meet your company needs.
Related links:
